What are “Special Services”?
I do not understand how insurance companies can ask me, as a patient, to help keep costs in line by making sure I am getting tests and treatments directly related to my problems but then send me Claim Summaries that tell me nothing.
I was in PACU (ICU) for three days from surgery until release because there was no bed available on the floor, but reviewing the summary sent by the insurance company with a list of “Special Services” tells me what? Nothing!
The also recently sent me a similar Claim Summary for three days from last summer while I was undergoing radiation treatment for Prostate Cancer. That summary was also completely useless in telling me what the payments were for listing Lab work several times, Medical Treatment and X-Ray once each and more “Special Services” several times.
They seriously need to come up with a better way if they want patients to take part in the responsibility for treatment. I know that if I was presented these Claims Summaries as a bill to be paid I would refuse.