Confusopoly – The mystery of medical bills
Scott Adams introduced “confusopoly” in his book “The Dilbert Future” defining it as “a group of companies with similar products who intentionally confuse customers instead of competing on price”.
Two articles in the past few days have raised this issue. Robert S. Kaplan and Michael E. Porter of Harvard Business School NY Times op-ed “Why Medical Bills are a Mystery” and the LA Times “Healthcare pricing still a struggle for consumers”.
Why am I bringing Dilbert into this? Because the two articles highlight the detachment from patient reality by both hospitals and physician organizations. I doubt most physicians would be similarly detached if asked directly by a patient. The next time you face the confusopoly, consider asking your doctor for help and let’s see who’s side they’re on.