• I attempted to find out why my health care premium, purchased through Connector Commonwealth Choice, increased by 30+ percent after one year. I learned: There is no simple way to get the answer. Customer service employees at Blue Cross Blue Shield of MA (my carrier), The Connector and the Department of Insurance are not trained to [...]

  • I can’t say I completely understand all that you’ve written regarding how insurers set premiums. Last week I sent a follow-up email to Kevin Beagan (DOI) asking, among other things, if the rating factors used to adjust premiums were public information. If they are, I asked what were the criteria used for selecting the percentage [...]

  • Kathy Stellakis (manager of member services at BCBS and the person I was told to call by The Connector) returned my calls this afternoon. I told her I was trying to understand why my premium had been increased by over 30 percent. At first she said BCBS was not the organization to contact and that [...]

  • Martha and Dennis, I spoke with Kevin Beagan (on speaker phone with his actuary and someone else named Meg Parker in his office. If he was trying to intimidate me he was successful.) but I can’t say I truly understood everything he told me. What I got from the conversation: 1.) 13.2 percent of the [...]

  • Dennis, I was waiting to respond to the message left by Martha after she talked with Jay M. at BCBS (I do not find his response very satisfactory) until I spoke with the DOI (Kevin Beagan, Deputy Director MA Division of Insurance) and BCBS (Kathy Stellakis, Manager of Member Services), both of whom I was [...]

  • Dennis, Your note was very helpful. Yes, I am a Connector Choice customer. You said that I was lucky because when BC settled out of court, part of the settlement was that the 2010 increase (in my case from $487.53 to $541.65) would not be retroactive. That wasn’t true in my case. I was charged [...]

  • I’m looking for answers on who is responsible for oversight on the pricing of healthcare delivered by the Commonwealth Health Connector. I purchased my health insurance through the Connector and selected Blue Cross Blue Shield (BCBS). My coverage became effective July 1, 2010 at a rate of $487.53 per month. In September of 2010 my [...]

  • ellie mccormack became a registered member 2 years, 11 months ago